PRIVACY POLICY
CollagenFormulas (“Company”, “we”, “us”, or “our”) respects your privacy and is fully committed to protecting the personal information that you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from collagenformulas.com (“the Website”). By using our Website, you agree to the terms described below. If you do not agree with this policy, please do not use the Website.
We may update this Privacy Policy periodically to reflect changes in our operations, technology, or legal requirements. The “Last Modified” date at the end of this page indicates when the policy was last updated. Continued use of the Website after any changes are posted constitutes your acceptance of the revised Privacy Policy.
Information We Collect
We collect only the information necessary to provide you with our products and services. When you visit our Website or place an order, we may collect your name, billing address, shipping address, email address, phone number, and payment information. If you create an account, we also collect your chosen username and password, which are encrypted for your security.
We may also collect information that you provide when you contact customer support or interact with us regarding an order or inquiry.
When you browse our Website, certain data is collected automatically through standard internet technologies such as cookies, log files, and analytics tools. These may include your IP address, browser type, operating system, and pages visited. This information helps us maintain the performance, security, and functionality of our Website and does not personally identify you.
How We Use Your Information
We use your information for the following purposes:
to process and fulfill your orders, manage payments, ship products, and send tracking updates;
to provide customer support and respond to inquiries;
to communicate with you regarding your purchases or account;
to improve our services, website functionality, and user experience;
to comply with applicable laws and prevent fraudulent activity.
If you have opted in to receive marketing emails, we may occasionally send promotional information about new products or special offers. You may unsubscribe at any time by clicking the “unsubscribe” link in our emails or by contacting our support team. We do not use automated decision-making, profiling, or behavioral advertising.
Information Sharing
We do not sell, rent, or trade any personal information with third parties. Your data is shared only with trusted service providers that help us operate our business, including payment processors, shipping carriers, and technical providers who assist with hosting and website security. These third parties are required to use your data solely for the purpose of providing their contracted services and must maintain strict confidentiality.
Cookies and Tracking Technologies
Cookies are small text files stored on your device that help us operate the Website efficiently and improve your experience. We use essential cookies required for shopping cart and checkout functions, performance cookies to analyze site traffic anonymously, and functional cookies to remember your preferences.
We do not use third-party advertising pixels or behavioral tracking tools for marketing purposes. You can disable cookies in your browser settings; however, doing so may limit certain Website features.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy. Order and transaction records may be retained for up to five years for legal and accounting reasons. Account data is kept until you request deletion, and email communications are retained until you unsubscribe or request removal. Once the retention period expires, we securely delete or anonymize your data.
Data Security
We employ reasonable and industry-standard security measures to protect your personal information from unauthorized access, misuse, or disclosure. All payment transactions are protected by SSL encryption. Sensitive data such as credit card information is securely transmitted to our payment processor and is never stored on our servers. Access to customer data is restricted to authorized employees who need it to perform their job duties.
While we make every effort to safeguard your information, no system can guarantee absolute security. By using our Website, you acknowledge and accept this inherent risk.
Your Rights and Choices
You have the right to:
• request access to the personal data we hold about you;
• request correction of inaccurate or incomplete data;
• request deletion of your personal data unless retention is required by law;
• opt out of receiving marketing communications at any time.
To exercise any of these rights, contact us at support@collagenformulas.com. We will respond promptly, typically within 30 days.
Children’s Privacy
We do not knowingly collect personal information from anyone under the age of 13. If we discover that we have inadvertently collected such data, it will be deleted immediately. This policy complies with the Children’s Online Privacy Protection Act (COPPA).
International Data Transfers
Our operations and servers are located in the United States. If you access the Website from outside the U.S., you acknowledge that your information may be transferred to and processed in the United States, where privacy laws may differ from those in your home country.
Third-Party Links
Our Website may contain links to third-party sites. These external websites operate independently and are not controlled by CollagenFormulas. We are not responsible for their privacy practices or content. We recommend that you review the privacy policies of any linked sites you visit.
Contact Information
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights, please contact us at:
KA Market Avenue LLC
14147 Castle Blvd Apt 103
Silver Spring, MD 20904
Email: support@collagenformulas.com
Phone: (855) 507-7653
Customer Service Hours: Monday – Saturday, 9 AM – 7 PM (local time)
Acceptance of Policy
By accessing or using CollagenFormulas, you confirm that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our Website.
Last Modified: October 9th, 2025